Cykic Software has a 100% customer satisfaction policy. Please select the area in which you need assistance and provide us with a detailed account of your service need. Your e-mail will be responded to within 24 to 48 hours (Monday through Friday):

• Request system updates

• Report damaged items

• Report shipping problems / incorrect address / mis-delivered items

• Return request

Note: Within your e-mail please submit your:

• Order Number

• Date Ordered

• The name of your Merlin sales representative (if you ordered by phone).

If you need immediate service, or have a special question, please contact us at: 858-569-2900 and ask for Customer Support department.