The easiest way to check the status of your order is to contact us via e-mail. When you do so, please include in your e-mail the following information:

• Order Number

• Date Ordered

• The name of your Merlin sales representative (if you ordered by phone).

We will attempt to get back to you within 24 to 48 hours (Monday through Friday). If you need immediate service, or have a special question, please contact us at: 858-569-2900 and ask for Customer Support department.